Anti-Spam Policy
Last Updated: June 17, 2025
This Anti-Spam Policy describes the standards and practices that nova-agent and its users must follow regarding electronic communications sent through or in connection with the nova-ai.download platform. By using our services, you agree to comply with this policy in full.
1. Purpose and Scope
This policy applies to all electronic messages, including email, in-platform notifications, and any other form of digital communication, sent by nova-agent or by users of the nova-ai.download platform. It is intended to prevent unsolicited, deceptive, or abusive messaging practices and to maintain a trustworthy communication environment for all participants.
2. Definition of Spam
For the purposes of this policy, spam refers to any unsolicited or bulk electronic communication sent without the explicit consent of the recipient. This includes, but is not limited to:
- Unsolicited commercial messages sent to individuals who have not opted in to receive them
- Bulk messages sent indiscriminately to large numbers of recipients
- Messages with misleading, deceptive, or falsified sender information
- Messages containing deceptive subject lines that do not reflect the actual content
- Repeated unsolicited contact after a recipient has requested to stop receiving messages
- Messages designed to harvest personal data or direct recipients to phishing sites
3. Our Commitment Against Spam
nova-agent is committed to maintaining responsible communication practices. We do not send unsolicited messages to individuals who have not expressed interest in our services. Specifically, we commit to the following:
3.1 Consent-Based Communication
All marketing and promotional communications sent by nova-agent are delivered only to individuals who have voluntarily provided their contact information and agreed to receive such communications. We do not purchase, rent, or use third-party mailing lists for unsolicited outreach.
3.2 Clear Identification
All messages sent by nova-agent clearly identify the sender. We do not disguise the origin of our communications or use misleading header information. Recipients can always identify that a message originates from nova-agent or nova-ai.download.
3.3 Honest Subject Lines and Content
We ensure that subject lines and message previews accurately reflect the content of the message. We do not use deceptive or misleading language to encourage recipients to open communications.
3.4 Unsubscribe Mechanism
Every marketing or promotional message we send includes a clear and functional mechanism for recipients to opt out of future communications. Unsubscribe requests are processed promptly and recipients are removed from relevant mailing lists without undue delay.
3.5 Transactional Messages
Certain transactional messages, such as account confirmations, password resets, billing notifications, and security alerts, are sent as necessary to deliver the service. These messages are not promotional in nature and are sent only to users who have an active account or pending transaction with nova-agent.
4. User Obligations
Users of the nova-ai.download platform are strictly prohibited from using the platform or any associated tools to engage in spam or abusive messaging practices. The following behaviors are expressly forbidden:
- Sending unsolicited bulk messages to other users or third parties through the platform
- Using the platform to collect email addresses or contact information without proper authorization
- Impersonating nova-agent, its staff, or any other individual or organization in communications
- Distributing malware, phishing links, or harmful content through any messaging feature
- Circumventing or disabling any anti-spam or abuse-prevention mechanisms built into the platform
- Using automated tools to send messages at volumes inconsistent with normal individual use
- Continuing to contact another user after being asked to stop
5. Consequences of Violation
Any user found to be in violation of this Anti-Spam Policy may be subject to the following actions, at the sole discretion of nova-agent:
- Immediate suspension or permanent termination of the user's account
- Removal of content or messages sent in violation of this policy
- Reporting of abusive activity to relevant authorities or service providers
- Legal action where applicable under relevant laws and regulations
nova-agent reserves the right to investigate suspected violations and to take appropriate action to protect the integrity of the platform and the safety of its users.
6. Reporting Spam
If you believe you have received a message that violates this policy, or if you suspect that the nova-agent platform is being misused for spam or abusive communications, we encourage you to report it to us immediately.
You may contact our team through the following channels:
- Email: [email protected]
- Phone: +1 330 499 4653
- Mailing Address: 712 E Elm Ave, La Grange, IL 60525, United States
Please include as much detail as possible in your report, including the content of the message, the sender information, and the date and time you received it. We take all reports seriously and will investigate promptly.
7. Third-Party Services and Integrations
nova-agent may integrate with or rely on third-party email delivery providers, notification services, or communication tools to deliver messages on our behalf. We require all such providers to adhere to anti-spam standards consistent with this policy. However, we are not responsible for the independent practices of third-party platforms that users may connect to or use alongside our services.
8. Data and Privacy
The collection and use of personal contact information in connection with communications sent through nova-ai.download is governed by our Privacy Policy. We do not share, sell, or disclose user contact information to third parties for unsolicited marketing purposes. Contact data is used solely for the purposes for which it was provided.
9. Changes to This Policy
nova-agent reserves the right to update or modify this Anti-Spam Policy at any time. When changes are made, the updated policy will be published on this page with a revised effective date. Continued use of the platform following any such update constitutes acceptance of the revised policy. We encourage users to review this page periodically to remain informed of our current practices.
10. Contact Information
If you have any questions, concerns, or requests related to this Anti-Spam Policy, please reach out to us directly:
- Email: [email protected]
- Phone: +1 330 499 4653
- Address: 712 E Elm Ave, La Grange, IL 60525, United States
- Website: nova-ai.download